Frequently Asked Questions
What can I expect after reaching out?
First, a prompt response (within 48 hours). From there, a team member will usually schedule a free 15–20 minute phone consultation to get a sense of what you're looking for, answer any questions you may have, and share a bit about their approach. If it feels like a good fit, you and your therapist might even schedule your first session. In that first meeting, your therapist will typically take more of your history, explore your goals, and begin collaborating with you on a plan for support.
What if I can't afford therapy?
If cost is a concern, we encourage you to reach out anyway. Many insurance plans and employee assistance programs (EAPs) cover therapy with Registered Social Workers (RSWs) or Registered Psychotherapists (RPs), and we can help you find out if you have coverage you weren’t aware of. If you don’t have coverage, we may be able to offer a sliding scale rate or guide you toward free or low-cost mental health resources in your community or online. You're not alone, and support is available.
How long will therapy take?
The length of therapy depends on the concerns you’re working through, your needs, and the type of treatment you’re receiving. For instance, someone seeking help for depression—without additional concerns like anxiety—often begins to notice meaningful improvement by around the thirteenth session. That said, some people benefit from longer-term support, depending on their goals and circumstances.
How often do I need to go to therapy?
Similar to above, the answer depends on your goals, needs, and the kind of therapy you’re doing. Many studies showing therapy’s effectiveness involve weekly sessions, which help build momentum and trust. Bi-weekly sessions can also be effective, too, especially if you’re able to reflect between sessions and do any applicable homework. Monthly sessions are typically best for check-ins, booster sessions, or short-term problem-solving, rather than deep or long-term change. Your therapist will work with you to find a rhythm that makes sense for your life and goals.
Will it work?
Although your therapist uses a mix of theory, evidence-based practice, and their own clinical experience to guide their work with you, the results of therapy are never guaranteed. You'll be the best judge of whether your work with your therapist is getting the results you want.
What's the difference between a psychotherapist, social worker, counsellor, clinical psychologist, and psychiatrist?
It’s common to feel confused about the different types of professionals who offer mental health support. Here’s a quick guide to help you understand the roles:
Psychiatrists are medical doctors who can diagnose mental health conditions and prescribe medication. In Ontario, they often focus primarily on diagnosis and medication management rather than psychotherapy.
Clinical Psychologists usually hold a PhD or PsyD and are trained to diagnose and treat mental health concerns using talk-based and behavioural therapies. They may also recommend working with your doctor if medication could be helpful.
Registered Social Workers may also offer talk- and behaviour-based therapy, but they are not authorized to diagnose mental health disorders in Ontario. Their training often emphasizes how your environment, culture, and community systems affect your mental health.
Psychotherapists use established therapies to support mental wellness. Psychiatrists, social workers, and psychologists may be considered psychotherapists if they use these approaches. In Ontario, a Registered Psychotherapist (RP) is someone with mental health training who is registered with the College of Registered Psychotherapists of Ontario (CRPO).
Counsellors support people through a wide range of life challenges. While many are highly trained, “counsellor” is not a protected title in Ontario, so qualifications can vary. Don’t hesitate to ask about someone’s education, experience, and credentials.
The most important thing is finding someone you feel comfortable with, and someone whose skills match the kind of support you’re looking for.